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What Does Helix ITSM’s Mobile Interface Look Like?

BMC Helix ITSM’s Mobile Interface BMC Helix ITSM uses PWA (progressive web app) screens so that mobile access can be done through a browser on the phone or tablet. But what does that actually look like? This video will show you: Please contact RightStar...

Helix ITSM and Azure

With so many of our customers moving to Azure, we’ve seen increased interest in not just using Azure for authentication but also in syncing data from the Azure User Profile to the People foundation data in Helix ITSM. To do this, there are a few steps involved. There...

Yellowfin BI: It’s Smart Reporting, just Smarter!

As BMC has initialized its end-of-life plan for BMC Smart Reporting for Remedy, BMC customers now have an exciting opportunity to convert their reporting and analytics to Yellowfin BI, which is the foundation for Smart Reporting.  Below are just a few of the...

Live Agent in Helix (Remedy) ITSM 

Live Agent in Helix (Remedy) ITSM has been around since version 19.08; it’s been through a few iterations but is now available in the Smart IT interface as well as the Mid-Tier screens. Live Agent (Chat) enables users to chat directly with a support agent rather than...