BMC Helix ITSM combines the latest in digital, cognitive, and automation technologies with the best-practice ITSM principles you’ve come to appreciate from Remedy, enabling you to provide superior service management across multi-cloud environments that is intelligent and predictive.
A single point of reference
Widely recognized as the industry’s leading ITIL®-based configuration management database, BMC CMDB pulls data from multiple sources to support automation, visualization, and business-aligned decision making throughout the organization.
The BMC CMDB provides a complete, accurate, and up-to-date view of the people, processes, and technologies that make up your business and IT environment — across IT operations, service support, mainframe, and the cloud. It consolidates silos of data across hybrid data center environments into a single, consolidated view of IT that shows not only infrastructure components and their physical and logical relationships, but also the relationships of the infrastructure to business services. Through automation, it simplifies the capture and maintenance of the complex and dynamic relationships that exist across IT.
Unifies all IT data and processes
BMC CMDB provides a unified representation of your services—including those that bridge IT disciplines—and helps you plan, deliver, operate, govern, and assign priorities to business services.
Service Request Management
Improve satisfaction and reduce costs by presenting standardized service offerings in terms your customers understand.
Cloud Lifecycle Management
Consistently deploy applications and business services to the right devices, at the right time, every time.
Better prioritize incidents and problems based on business requirements.
Schedule changes based on business requirements, and understand the hidden dependencies that may increase the risks associated with any given change.
Isolate application problems, and use detailed forensic information to resolve issues quickly.
Event and Impact Management
Correlate infrastructure events with business services to identify the potential business impacts of a system outage.
Understand how assets support a particular business service, so you can budget based on business needs and charge those costs back to the business.