BMC Helix ITSM combines the latest in digital, cognitive, and automation technologies with the best-practice ITSM principles you’ve come to appreciate from Remedy, enabling you to provide superior service management across multi-cloud environments that is intelligent and predictive.
BMC Helix ITSM is a powerful, people-centric solution that exploits emerging technologies such as AI and machine learning. When you move up from Remedy on-premises to BMC Helix ITSM you gain:
- Predictive service management through auto-classification, assignment, and routing of incidents
- Embedded multi-cloud capabilities to broker incidents, changes, and releases across cloud providers
- Integrations with leading agile DevOps tools such as Jira
- Cognitive email analysis and automated actions on behalf of the user
- Operational and deployment efficiencies via containerization
- Optimized for ITIL® 4