RightStar is an Atlassian Platinum Solution Partner that provides managed services and support for Atlassian tools, including Jira Service Management. Support is provided by skilled and certified Atlassian engineers for all Atlassian products. The Managed Services...
You may have heard that BMC Software recently acquired Netreo, a software company that helps organizations deliver digital experiences through real-time visibility into performance and availability of applications deployed in the cloud, on-premises, and within hybrid...
Let’s dive into the latest enhancements to Jira Service Management, which simplify and amplify the efficiency of service operations. Jira Service Management updates include: Asset Management: You can now monitor the health of your asset/CI data, assess the accuracy...
Forrester Research highlights Atlassian Jira Service Management as a pivotal ESM tool, focusing on its capacity to streamline team collaboration and enhance service management. Here’s what they had to say: Atlassian Simplifies Team Collaboration: Jira Service...
Confluence, developed by Atlassian, is a powerful tool that allows you to create, collaborate, and organize your work all in one place. It enables each team member to access the information they need effortlessly. Confluence is the ideal team workspace that fosters...
Is there a compelling reason to switch to Jira Service Management? No, not one reason, but many reasons to switch. Flexibility and Customization Jira Service Management is highly customizable, allowing organizations to tailor workflows, ticket management, and...
BMC Helix Service Management 23.3.02 release is now available BMC has announced the release of ITSM 23.3.02 and we wanted to let you know about some of the cool features in it! First, there are now Progressive Web App (PWA) screens for Release. This means Release...
Navigating the complexities of IT service management (ITSM) requires a solution that meets the demands of today's digital landscape and anticipates tomorrow's needs. BMC Helix ITSM stands at the forefront of this field, offering features designed to optimize service...
Boston Atlassian Community events presented Jira Service Management Unleashed. Our own Derek Fields speaks on IT Service Management Workflows: A Practical Approach. You can watch more from Derek from 35:20 to 53:38 here: Boston ACE: Jira Service Management Unleashed -...
BMC Helix ITSM Knowledge Management BMC Helix ITSM includes robust knowledge management capabilities; it is compliant with knowledge-centered services (KCS) standards. Please watch this 10-minute video for an in-depth tutorial on how to create a knowledge...