Summary: Here is our updated consolidation of the Atlassian announcements for all the latest Atlassian Cloud changes. Table of contentsApril 2026★ New This Week | Jira: Find Your Confluence Content Without Leaving Jira★ New This Week | Jira: Epics With Many Child...
Mastering Stability: A Guide to Problem Management in BMC Helix ITSM In the fast-paced world of IT service management, firefighting is often seen as a badge of honor. But if you’re constantly putting out the same fires, you aren't just a hero - you’re stuck in a loop....
Introducing the latest addition to our suite of ITSM solutions! We are excited to let everyone know that we’ve added another ITSM solution to our list! We already work with BMC Helix ITSM products (Helix ITSM, Footprints, Remedyforce) and with the Atlassian ITSM...
Asset Automation in Smart IT Asset Automation has been around for a few versions in Smart IT, so I wanted to give a run-through of it. (One note: this is available in the Progressive View of the Asset Management console; if you have not moved to Progressive Views, you...
Summary: Here is our updated consolidation of the Atlassian announcements for all the latest Jira features and updates. Table of contentsFebruary 2026Jira Platform: Enhanced Bulk Operations: Export Labels and Assign UsersJira Service Management : AI-Powered Virtual...
SUMMARY: BMC Helix ITSM delivers a superior, enterprise-grade service management experience by combining advanced Agentic AI with strict alignment with ITIL 4 to optimize global IT operations and reduce costs. Advanced Agentic AI: The platform utilizes predictive...
Table of contentsWhy bring your own LLM? Summary: Avoid BMC Helix renewal pitfalls and vendor lock-in by embracing a Bring-Your-Own LLM (BYOLLM) approach. The open-first AI strategy of BMC Helix allows customers to choose their LLM and pivot as technology changes,...
SUMMARY: Organizations can maintain complete control over their data and artificial intelligence strategies by utilizing BMC Helix, a modular ITSM and AIOps solution designed to prevent vendor lock-in. The platform empowers users to select their preferred open-source...
SUMMARY: Enterprise Service Management (ESM) extends proven IT Service Management (ITSM) concepts and frameworks, such as ITIL, to non-IT service teams across the organization to break down organizational silos, improve cross-departmental collaboration, and drive...
Intro to KCS Knowledge-Centered Service (KCS) is an open-source approach that transforms how organizations harness and leverage knowledge. It empowers anyone to contribute to valuable content that improves employee and customer experience. KCS enables teams to: Answer...