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BMC Helix GPT Webinar Series

Learning more about BMC Helix GPT My most recent blogs have highlighted specific items around Helix GPT – Agent Assist and Change Risk Advisor. But there’s more! If you want to learn more, BMC did a series of webinars last year, available on their YouTube channel. The...

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Overview of Agent Assist in Helix ITSM

The Challenge of Traditional Ticket Resolution Traditionally, IT support agents have had to navigate through a multitude of knowledge articles and data sources to resolve issues. This process can be time-consuming and often frustrating, especially when dealing with...

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Updates to BMC HelixGPT

What is HelixGPT? We throw the phrase around a lot – HelixGPT – but we don’t always say what we mean by it. BMC HelixGPT is a generative AI capability integrated into BMC Helix Service Management and BMC Helix IT Operations...

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Curating Confluence: Templates (4 of 5)

by Derek Fields Using Templates in Confluence: A Guide to Enhancing Site Consistency The theme of this series of posts is that curation is key to a high-functioning Confluence site. Ensuring consistency makes it easier for users to create, find, and use the content in...

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Curating Confluence: Governance (2 of 5)

by Derek Fields A well-curated Confluence site starts with an approach to governance. As I stated yesterday, “Curating a well-organized Confluence site requires thoughtful planning, consistent maintenance, and strategic use of built-in features.” Governance describes...

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Overview of Helix ITSM Ticket Management

BMC Helix ITSM  BMC Helix ITSM is a leading ITSM solution with robust Ticket Management capabilities. We have a short video that walks through how to manage tickets (Incidents and Work Orders) in the solution: https://www.youtube.com/watch?v=VishAc7dPHY For more...

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