With Atlassian’s Server deployment option reaching end of life early next year, this multi-part blog series explores reasons you may have delayed migrating to the Atlassian Cloud and what to do next. Maybe you have concerns about migrating your data and...
Atlassian's self-managed single-node Server option will end in Feb 2024. In this blog series, we will discuss why you may have yet to switch to Atlassian Cloud. Security, reliability, privacy, or compliance concerns may have kept you from using SaaS cloud products....
As BMC has initialized its end-of-life plan for BMC Smart Reporting for Remedy, BMC customers now have an exciting opportunity to convert their reporting and analytics to Yellowfin BI, which is the foundation for Smart Reporting.
Major Incident Management In version 21.3 of Helix ITSM (Remedy), BMC added functionality around Major Incident Management. This allows customers to manage the life cycle of an outage until restoration. Customers can also add the required team members, vendors, and...
Live Agent in Helix (Remedy) ITSM has been around since version 19.08; it’s been through a few iterations but is now available in the Smart IT interface as well as the Mid-Tier screens. Live Agent (Chat) enables users to chat directly with a support agent rather than...
Overcoming Migration Procrastination: Embracing Atlassian Cloud Procrastination is a challenge many of us face, causing us to delay essential tasks and decisions. When I was in college, my procrastination had me delaying studying for an exam until the night before –...
Jira and Confluence, the dynamic duo of Atlassian's toolset, have earned their reputation as top choices for project management. Jira and Confluence are two of Atlassian's most popular tools for a good reason. They offer robust features ideal for project, process, and...
Keeping track of USB assets and to whom they were assigned can be overwhelming. For years we relied on spreadsheets and trusted that folks would keep them current. Many companies and organizations have given up on keeping track of USB items such as keyboards, mice,...
This article was originally published on the BMC Community Client Management blog. I have been working with a specific BMC client for a very long time, and he has been using BMC Client Management to the fullest as well as others that work alongside him." He was...
Making the Move to Atlassian Cloud: Why RightStar is Your Ideal Partner As a leading collaboration and project management tool provider, Atlassian offers cloud-based solutions designed for modern teams. Transitioning from server or Data Center to Atlassian Cloud...