Navigating the complexities of IT service management (ITSM) requires a solution that meets the demands of today's digital landscape and anticipates tomorrow's needs. BMC Helix ITSM stands at the forefront of this field, offering features designed to optimize service...
BMC Helix ITSM Knowledge Management BMC Helix ITSM includes robust knowledge management capabilities; it is compliant with knowledge-centered services (KCS) standards. Please watch this 10-minute video for an in-depth tutorial on how to create a knowledge...
BMC Helix ITSM’s Mobile Interface BMC Helix ITSM uses PWA (progressive web app) screens so that mobile access can be done through a browser on the phone or tablet. But what does that actually look like? This video will show you:...
With so many of our customers moving to Azure, we’ve seen increased interest in not just using Azure for authentication but also in syncing data from the Azure User Profile to the People foundation data in Helix ITSM. To do this, there are a few steps involved. There...
With Atlassian’s Server deployment option reaching end of life early next year, this multi-part blog series explores reasons you may have delayed migrating to the Atlassian Cloud and what to do next. Maybe you have concerns about migrating your data and...
Atlassian's self-managed single-node Server option will end in Feb 2024. In this blog series, we will discuss why you may have yet to switch to Atlassian Cloud. Security, reliability, privacy, or compliance concerns may have kept you from using SaaS cloud products....
As BMC has initialized its end-of-life plan for BMC Smart Reporting for Remedy, BMC customers now have an exciting opportunity to convert their reporting and analytics to Yellowfin BI, which is the foundation for Smart Reporting.
Major Incident Management In version 21.3 of Helix ITSM (Remedy), BMC added functionality around Major Incident Management. This allows customers to manage the life cycle of an outage until restoration. Customers can also add the required team members, vendors, and...
Live Agent in Helix (Remedy) ITSM has been around since version 19.08; it’s been through a few iterations but is now available in the Smart IT interface as well as the Mid-Tier screens. Live Agent (Chat) enables users to chat directly with a support agent rather than...
Overcoming Migration Procrastination: Embracing Atlassian Cloud Procrastination is a challenge many of us face, causing us to delay essential tasks and decisions. When I was in college, my procrastination had me delaying studying for an exam until the night before –...