Learning more about BMC Helix GPT My most recent blogs have highlighted specific items around Helix GPT – Agent Assist and Change Risk Advisor. But there’s more! If you want to learn more, BMC did a series of webinars last year, available on their YouTube channel. The...
The Challenge of Traditional Ticket Resolution Traditionally, IT support agents have had to navigate through a multitude of knowledge articles and data sources to resolve issues. This process can be time-consuming and often frustrating, especially when dealing with...
What is HelixGPT? We throw the phrase around a lot – HelixGPT – but we don’t always say what we mean by it. BMC HelixGPT is a generative AI capability integrated into BMC Helix Service Management and BMC Helix IT Operations...
by Derek Fields Confluence Training This week we have been focused on different ideas that go into curating a high-quality Confluence site. I have saved what I think is the most important part of this to the end: Training. You should not expect your users to...
by Derek Fields Using Templates in Confluence: A Guide to Enhancing Site Consistency The theme of this series of posts is that curation is key to a high-functioning Confluence site. Ensuring consistency makes it easier for users to create, find, and use the content in...
by Derek Fields How Proper Use of Labels Can Improve a Confluence Site Labels in Confluence are versatile tools that enhance organization, navigation, and content discovery. When used strategically, they make a site more intuitive, reduce search time, and facilitate...
by Derek Fields A well-curated Confluence site starts with an approach to governance. As I stated yesterday, “Curating a well-organized Confluence site requires thoughtful planning, consistent maintenance, and strategic use of built-in features.” Governance describes...
Thoughts on Confluence by Derek Fields If you are new to Confluence, you may not yet have discovered that Confluence is a tremendous product with a myriad of different uses. It can be the central repository of organizational knowledge. Confluence can serve as the...
If you are a new Atlassian customer or new to the cloud, it is useful to know that many Atlassian partners, such as RightStar, can offer discounts on your cloud licenses. However, there are some steps that you need to take to help us help you. For us to create a quote...
BMC Helix ITSM BMC Helix ITSM is a leading ITSM solution with robust Ticket Management capabilities. We have a short video that walks through how to manage tickets (Incidents and Work Orders) in the solution: https://www.youtube.com/watch?v=VishAc7dPHY For more...