703.242.7200 [email protected]

RightStar Blog

RightStar’s ITSM Services – from consulting to implementation.
What do you need?  RightStar can help!


Live Agent in Helix (Remedy) ITSM 

Live Agent in Helix (Remedy) ITSM has been around since version 19.08; it’s been through a few iterations but is now available in the Smart IT interface as well as the Mid-Tier screens. Live Agent (Chat) enables users to chat directly with a support agent rather than...

read more

How to use PowerShell in BCM (Collect Custom Inventory)

This article was originally published on the BMC Community Client Management blog.   I have been working with a specific BMC client for a very long time, and he has been using BMC Client Management to the fullest as well as others that work alongside him." He was...

read more

Making the Move to Atlassian Cloud with RightStar

Making the Move to Atlassian Cloud: Why RightStar is Your Ideal Partner As a leading collaboration and project management tool provider, Atlassian offers cloud-based solutions designed for modern teams. Transitioning from server or Data Center to Atlassian Cloud...

read more