BMC Helix Digital Workplace

• Consumer-like shopping experience – simple interface provides a familiar way to help employees get what they need
• Single service catalog across your organization – eliminate catalog sprawl by presenting services from multiple business units, including IT, HR, and Facilities, in a single catalog
• Workflow and automation – decrease level-one ticket costs by deflecting routine help desk calls
• Powerful connectors – easy to integrate into leading industry services and platforms like Microsoft Office 365, Microsoft Azure, Atlassian JIRA, Amazon Web Services (AWS), and more
• Consistent experience across devices – native iOS and Android apps enable usage anytime and anywhere

Fewer calls to the IT and HR help desk

Modern self-service usually reduces help desk call volume by 33 percent. Through a virtual agent, employees can easily interact with IT and subject-matter experts via chat.

• Employees can access rich media content to help improve understanding
• Employees collaborate on answers to basic questions
• Employees get in-app notifications when systems are down

One-stop shop for all the products and services employees need to do their work

With a few taps, employees can order a new computer or get the latest mobile travel app via one service catalog. Shopping services across the organization have never been easier.

On the back end, licenses and entitlements are managed with drag-and-drop ease. Ratings, reviews, and sharing among peers help drive adoption. Routine requests to the service desk drop as employees shop for themselves.

• Eliminate catalog sprawl by consolidating portals on a unified platform
• Reduce shadow IT by providing employees with the latest productivity tools
• Track usage, performance, and costs

Manage a digital workplace without borders

More businesses are switching to smart offices, where static workspaces become hot desks, dynamically assigned on a first-come basis. As a result, real estate costs drop as office space is maximized.

• Empower facilities managers to run any office environment around the world from a central location
• Reduce downtime and keep productivity high by giving employees the ability to assign themselves a desk at any time
• Retain today’s employees by offering them a modern, flexible workplace

Map an easy path for employees

From welcoming new employees to the company to rolling out new perks to enacting retirement benefits, get it all done with a simple, icon-driven way to help employers and employees engage and efficiently interact.

• Intuitive, icon-driven onboarding
• Consolidated catalog for a one-stop destination
• Accessible across devices from mobile to PC

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