BMC Helix Digital Workplace

Modern self-service for the digital workplace

Deliver one-click self-service to the products and services employees need to do their work.

  • Consumer-like shopping experience – simple interface provides a familiar way to help employees get what they need
  • Single service catalog across your organization – eliminate catalog sprawl by presenting services from multiple business units including IT, HR, and Facilities in a single catalog
  • Workflow and automation – decrease level-one ticket costs by deflecting routine help desk calls
  • Powerful connectors – easy to integrate into leading industry services and platforms like Microsoft Office 365, Microsoft Azure, Atlassian JIRA, Amazon Web Services (AWS), and more
  • Consistent experience across devices – native iOS and Android apps enable usage anytime and anywhere

Fewer calls to the IT and HR help desk

Modern self-service usually reduces help desk call volume by 33 percent. Through a virtual agent, employees can easily interact with IT and subject-matter experts via chat.

  • Employees can access rich media content to help improve understanding
  • Employees collaborate on answers to basic questions
  • Employees get in-app notifications when systems are down

One-stop shop for all the products and services employees need to do their work

With a few taps, employees can order a new computer or get the latest mobile travel app via one service catalog. Shopping services across the organization has never been easier.

On the back-end, licenses and entitlements are managed with drag-and-drop ease. Ratings, reviews and sharing among peers help drive adoption. Routine requests to the service desk drop as employees shop for themselves.

  • Eliminate catalog sprawl by consolidating portals on a unified platform
  • Reduce shadow IT by providing employees with the latest productivity tools
  • Track usage, performance, and costs

Manage a digital workplace without borders

More businesses are switching to smart offices, where static work spaces become hot desks, dynamically assigned on a first-come basis. As a result, real estate costs drop as office space is maximized.

  • Empower facilities managers to run any office environment around the world from a central location
  • Reduce downtime and keep productivity high by giving employees the ability to assign themselves a desk at any time
  • Retain today’s employees by offering them a modern, flexible work place

Map an easy path for employees

From welcoming new employees to the company, to rolling out new perks, to enacting retirement benefits, get it all done with a simple, icon-driven way to help employers and employees engage and efficiently interact.

  • Intuitive, icon-driven onboarding
  • Consolidated catalog for one-stop destination
  • Accessible across devices from mobile to PC

Find out more