RightStar Customer Success Stories

“Every customer a reference” is the principle behind RightStar’s commitment to exceptional customer service. RightStar has worked in a trusted partnership with customers across a wide range of industries, developing and implementing customized service management solutions to meet their specialized needs.

Here is a small selection of RightStar’s customer success stories.

Department of Defense

The DOD is powered by hundreds of software applications that help with everything from assessing targets, to getting information to pilots, and RightStar was tasked with modernizing the legacy Service Desk.

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Anne Arundel County Public Schools

One of the 50 largest school systems in the U.S., Anne Arundel County Public Schools added Smart IT to reduce the burden on IT.
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Buckeye Partners

One of the nation’s largest independent providers of petroleum products, Buckeye Partners relied on RightStar to implement their BMC Remedyforce IT Service Management system.
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Defense Logistics Agency

RightStar enabled the Defense Logistics Agency to realize significant cost savings through the integration of management software into their existing Service Desk Express system.
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Dell Computer Corporation

Dell Computer Corporation recently underwent a transformation in how their employees request IT services, unveiling a new solution built using BMC Remedy Service Request Management (SRM) and implemented by RightStar Systems.
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Modell’s Sporting Goods

With over 150 sporting goods stores throughout the Northeast U.S. and a fast-moving online business, Modell’s wanted a help desk that could keep pace with their company’s growth and an increasingly competitive marketplace.
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MSI Systems Integrators

Using the out-of-the-box processes of BMC Alignability for Service Desk Express, RightStar significantly accelerated the implementation of an ITIL®-compliant service desk.
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National Vision

With over 820 retail locations in 44 states, National Vision needed a service desk that was both powerful and flexible. FootPrints proved to be the right solution for them.
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University of Virginia Health System

“Prior to a large Epic go-live, we developed a form within Epic that allowed users to submit an Epic ticket via BMC’s Digital Workplace, rather than by phone. This was an incredible timesaver. In the course of a year, this form was submitted 16,673 times. As a result of this Digital Workplace form submission, we estimated that we saved 1346 hours during that time, more than half of an FTE, a huge success!” Scott Harlow, UVA Health System Remedy Administrator

“We thought the [ITIL 4] class was very worthwhile and are anxious to turn some of the concepts into concrete actions.” IT Manager, IT Process