ITSM Advisory Services
Achieve immediate benefits from your
BMC or Atlassian software
An advisory engagement can be a wise complement to the purchase of your BMC or Atlassian toolset. Sessions are customized to your needs and delivered in the form of workshops and a strategic plan of execution. Key members of your team, both individually and collectively, work alongside RightStar Experts to assess current conditions and create a plan to accomplish what’s most important to you.
In addition, pertinent documentation is prepared for you that includes the reviews and assessments findings and outlines your plan of execution. The plan will include both short-term goals to realize immediate benefit from your BMC or Atlassian tools as well as a phased approach to accomplish each goal predetermined during your sessions with RightStar.
RightStar offers DevOps solutions to assist companies to drive down costs, enhance the customer experience and improve operational processes. RightStar’s objective is to assist organizations to move quickly towards a more DevOps centered IT culture. DevOps organizations experience increased competitive advantages, enabling faster time to market, increased customer satisfaction, and employee productivity.
RightStar provides DevOps advisory services focused on four primary areas within IT: culture, organization, processes and tools. Since there are no prescribed DevOps patterns and practices, implementations vary. RightStar relies on its experience with other organizations and previous best practice experience to provide you with a solution tailored to your company’s needs.
Additionally, RightStar advisory services for a DevOps rollout is based upon the following phases of the software development lifecycle.
- Plan. Requirements, resource management, capacity planning and assigning levels of effort based on either Story points or hours to complete a task
- Build. Staging the code in an automated way, have automated peer reviews for good coding practices, collaborating with the teams to deliver information accurately and efficiently to change approval boards, and testing groups
- Continuous Integration. Defined branching and merging, automated testing based on defined branches, and traceability
- Deployment. Use an automation tool or tools to help with deployment
- Operate. Server monitoring and application performance monitoring should be automated Incident, change, and problem tracking
- Continuous Feedback. Better products through user feedback
RightStar’s ITIL consulting focuses on the education and adoption of the ITIL framework, which supports continuous service improvement, enhances productivity, and provides transparency and accountability to the operation and support of the IT enterprise. An ITIL consulting engagement begins with an assessment of the organization‘s current level of adoption.
An ITIL Assessment is critical for organizations wishing to advance process maturity for the purpose of improving IT service delivery responsiveness, maintaining consistent levels of service, and increasing your customers’ satisfaction. RightStar’s ITIL Assessment results in an actionable roadmap that begins with where your organization is today and guides you step-by-step to where you want to be tomorrow. The goal is to identify the key areas within your organization that can provide the most significant return on your service management investment. We conduct an analysis of your current IT service management processes and make specific recommendations in the form of an actionable roadmap that is based on the ITIL framework and industry standard good practices.
Based on our findings, we provide you with practical and actionable steps that you can take to dramatically improve your service management operations. We’ll lay out what tasks you should tackle first and which can be addressed at a later time. You’ll be prepared to decide on the initiatives to move forward with and which are not worth the investment of your time and resources.
In order to take advantage of your resources, you need to know what resources you have available across the enterprise. RightStar’s Service Asset and Configuration Management (SACM) Assessment can help you reduce the cost of assets by demonstrating how to remove duplication of processes, optimize asset usage, and provide a complete picture of your IT environment. RightStar’s SACM assessment can take you to the next level of maturity by helping you to establish an effective Configuration Management Database (CMDB), integrate auto discovery/management tools, define business and IT services, and seamlessly integrate with ITIL processes and tools.