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Empowering the Modern Workforce with Helix ITSM Digital Workplace Advanced

A key principle of modern service management is to design interactions around the perspective of the user—not the organization. While a structured, standards-based approach to service management is essential for consistency and quality, this doesn’t mean exposing these steps to the user. Instead, the BMC Helix ITSM solution can tailor interactions according to the user’s specific needs and purpose.

Getting Product and IT Teams Under the Same Umbrella with Jira Service Management

The organizational impact of getting product and IT teams under the same umbrella using JSM reads like a page out of the ITIL4 or DevOps Handbook: improved IT/business alignment, greater collaboration across functions, and increased emphasis on employee experience.

Enhancing the ITSM User Experience

Employees who feel like IT software works against them instead of helping them are more likely to experience burnout and resign. Slowly resolved incidents caused by poorly designed ITSM software can pose an existential threat to the company. Jira Service Management helps you prevent this.

Avoiding ITSM Feature Overload: Choosing Tools Your Organization Needs for IT Service Management

Despite the prevalence of feature overload, many decision-makers still haven’t found the right solutions to prevent
it. To better understand how to avoid feature overload among your IT teams, it is best to know your business’ root
objective and your stakeholders’ needs.

Leveraging Atlassian’s JSM for Asset and Configuration Management

While the concepts of asset management and configuration management are related to one another, they are unique, each focusing on a different set of practices. Both asset and configuration management fall under the service management practices of the widely used Information Technology Infrastructure Library (ITIL) framework, currently version 4.


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Webinar Archive

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