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A key principle of modern service management is to design interactions around the perspective of the user—not the organization. While a structured, standards-based approach to service management is essential for consistency and quality, this doesn’t mean exposing these steps to the user. Instead, the BMC Helix ITSM solution can tailor interactions according to the user’s specific needs and purpose.

Despite the prevalence of feature overload, many decision-makers still haven’t found the right solutions to prevent
it. To better understand how to avoid feature overload among your IT teams, it is best to know your business’ root
objective and your stakeholders’ needs.

While the concepts of asset management and configuration management are related to one another, they are unique, each focusing on a different set of practices. Both asset and configuration management fall under the service management practices of the widely used Information Technology Infrastructure Library (ITIL) framework, currently version 4.