by RightStar Team | Apr 18, 2025 | Blog, BMC
Learning more about BMC Helix GPT My most recent blogs have highlighted specific items around Helix GPT – Agent Assist and Change Risk Advisor. But there’s more! If you want to learn more, BMC did a series of webinars last year, available on their YouTube channel. The...
by RightStar Team | Apr 3, 2025 | Blog, BMC
The Challenge of Traditional Ticket Resolution Traditionally, IT support agents have had to navigate through a multitude of knowledge articles and data sources to resolve issues. This process can be time-consuming and often frustrating, especially when dealing with...
by RightStar Team | Mar 25, 2025 | Blog, BMC
What is HelixGPT? We throw the phrase around a lot – HelixGPT – but we don’t always say what we mean by it. BMC HelixGPT is a generative AI capability integrated into BMC Helix Service Management and BMC Helix IT Operations Management. It provides faster problem...
by RightStar Team | Mar 3, 2025 | Atlassian, Blog, Confluence
by Derek Fields Confluence Training This week we have been focused on different ideas that go into curating a high-quality Confluence site. I have saved what I think is the most important part of this to the end: Training. You should not expect your users to...
by RightStar Team | Feb 28, 2025 | Atlassian, Blog, Confluence
by Derek Fields Using Templates in Confluence: A Guide to Enhancing Site Consistency The theme of this series of posts is that curation is key to a high-functioning Confluence site. Ensuring consistency makes it easier for users to create, find, and use the content in...
by RightStar Team | Feb 27, 2025 | Atlassian, Blog, Confluence
by Derek Fields How Proper Use of Labels Can Improve a Confluence Site Labels in Confluence are versatile tools that enhance organization, navigation, and content discovery. When used strategically, they make a site more intuitive, reduce search time, and facilitate...
