by RightStar Team | Jul 8, 2025 | Atlassian, Blog
Atlassian Corporation (NASDAQ: TEAM), announced in March that the Atlassian Government Cloud has received Federal Risk and Authorization Management Program (FedRAMP) authorization at the Moderate level. FedRAMP is a U.S. government program that provides a standardized...
by RightStar Team | May 30, 2025 | Blog, BMC
Driving Workflow using a Variable I got asked this question recently – “Based on what an end user selects in a Service Request in Digital Workplace, I want to create a Work Order with certain tasks.” The idea is – let’s say we’re onboarding a new user. Their manager...
by RightStar Team | Apr 18, 2025 | Blog, BMC
Learning more about BMC Helix GPT My most recent blogs have highlighted specific items around Helix GPT – Agent Assist and Change Risk Advisor. But there’s more! If you want to learn more, BMC did a series of webinars last year, available on their YouTube channel. The...
by RightStar Team | Apr 3, 2025 | Blog, BMC
The Challenge of Traditional Ticket Resolution Traditionally, IT support agents have had to navigate through a multitude of knowledge articles and data sources to resolve issues. This process can be time-consuming and often frustrating, especially when dealing with...
by RightStar Team | Mar 25, 2025 | Blog, BMC
What is HelixGPT? We throw the phrase around a lot – HelixGPT – but we don’t always say what we mean by it. BMC HelixGPT is a generative AI capability integrated into BMC Helix Service Management and BMC Helix IT Operations Management. It provides faster problem...
