by RightStar Team | Jan 30, 2026 | Blog, BMC
Summary: BMC Helix ITSM is the enterprise-grade choice for organizations prioritizing a CMDB-first strategy and deep IT integration. Recognized as a top-tier competitor to ServiceNow, it leverages advanced Agentic AI (including BMC HelixGPT and Zero-Touch Remediation)...
by RightStar Team | Dec 30, 2025 | Blog, BMC
Table of contentsWhy bring your own LLM? Summary: Avoid BMC Helix renewal pitfalls and vendor lock-in by embracing a Bring-Your-Own LLM (BYOLLM) approach. The open-first AI strategy of BMC Helix allows customers to choose their LLM and pivot as technology changes,...
by RightStar Team | Nov 13, 2025 | Blog, BMC
Summary Discover why BMC Helix is revolutionizing ITSM and AIOps as the true “anti-platform” or “open platform.” Designed for customer freedom, BMC Helix ensures you stay in control of your data and AI strategy with its four core...
by RightStar Team | Oct 23, 2025 | Atlassian, Blog
SUMMARY: Enterprise Service Management (ESM) extends proven IT Service Management (ITSM) concepts and frameworks, such as ITIL, to non-IT service teams across the organization to break down organizational silos, improve cross-departmental collaboration, and drive...
by RightStar Team | Sep 23, 2025 | Blog, BMC
Intro to KCS Knowledge-Centered Service (KCS) is an open-source approach that transforms how organizations harness and leverage knowledge. It empowers anyone to contribute to valuable content that improves employee and customer experience. KCS enables teams to: Answer...
