by RightStar Team | Aug 31, 2023 | Atlassian, Blog
Atlassian’s self-managed single-node Server option will end in Feb 2024. In this blog series, we will discuss why you may have yet to switch to Atlassian Cloud. Security, reliability, privacy, or compliance concerns may have kept you from using SaaS cloud...
by RightStar Team | Aug 15, 2023 | Blog, BMC
As BMC has initialized its end-of-life plan for BMC Smart Reporting for Remedy, BMC customers now have an exciting opportunity to convert their reporting and analytics to Yellowfin BI, which is the foundation for Smart Reporting. Below are just a few of the...
by RightStar Team | Aug 10, 2023 | BMC, Remedy
Major Incident Management In version 21.3 of Helix ITSM (Remedy), BMC added functionality around Major Incident Management. This allows customers to manage the life cycle of an outage until restoration. Customers can also add the required team members, vendors, and...
by RightStar Team | Aug 7, 2023 | Blog, BMC
Live Agent in Helix (Remedy) ITSM has been around since version 19.08; it’s been through a few iterations but is now available in the Smart IT interface as well as the Mid-Tier screens. Live Agent (Chat) enables users to chat directly with a support agent rather than...
by RightStar Team | Aug 1, 2023 | Atlassian, Blog
Overcoming Migration Procrastination: Embracing Atlassian Cloud Procrastination is a challenge many of us face, causing us to delay essential tasks and decisions. When I was in college, my procrastination had me delaying studying for an exam until the night before –...
