by RightStar Team | Sep 23, 2025 | Blog, BMC
Intro to KCS Knowledge-Centered Service (KCS) is an open-source approach that transforms how organizations harness and leverage knowledge. It empowers anyone to contribute to valuable content that improves employee and customer experience. KCS enables teams to: Answer...
by RightStar Team | May 30, 2025 | Blog, BMC
Table of contentsDriving Workflow using a VariableStep 1 – Create your Work Order templatesStep 2 – Add a Variable to your Process in Digital Workplace Catalog and add a Question to your Service RequestStep 3 – Continue to refine your workflow Driving Workflow using a...
by RightStar Team | Apr 18, 2025 | Blog, BMC
Learning more about BMC Helix GPT My most recent blogs have highlighted specific items around Helix GPT – Agent Assist and Change Risk Advisor. But there’s more! If you want to learn more, BMC did a series of webinars last year, available on their YouTube channel. The...
by RightStar Team | Apr 3, 2025 | Blog, BMC
Table of contentsThe Challenge of Traditional Ticket ResolutionIntroducing Helix GPT Agent AssistHere’s how it works:Key Features of Agent AssistDo you want to see it in action? The Challenge of Traditional Ticket Resolution Traditionally, IT support agents have...
by RightStar Team | Mar 25, 2025 | Blog, BMC
What is HelixGPT? We throw the phrase around a lot – HelixGPT – but we don’t always say what we mean by it. BMC HelixGPT is a generative AI capability integrated into BMC Helix Service Management and BMC Helix IT Operations Management. It provides faster problem...
by RightStar Team | Nov 1, 2024 | Blog, BMC
BMC Helix ITSM BMC Helix ITSM is a leading ITSM solution with robust Ticket Management capabilities. We have a short video that walks through how to manage tickets (Incidents and Work Orders) in the solution: For more information, see this website...
