by Anne Brock | Apr 16, 2026 | Blog, BMC
Mastering Stability: A Guide to Problem Management in BMC Helix ITSM In the fast-paced world of IT service management, firefighting is often seen as a badge of honor. But if you’re constantly putting out the same fires, you aren’t just a hero – you’re...
by RightStar Team | Feb 28, 2026 | Blog, BMC
Asset Automation in Smart IT Asset Automation has been around for a few versions in Smart IT, so I wanted to give a run-through of it. (One note: this is available in the Progressive View of the Asset Management console; if you have not moved to Progressive Views, you...
by RightStar Team | Jan 30, 2026 | Blog, BMC
SUMMARY: BMC Helix ITSM delivers a superior, enterprise-grade service management experience by combining advanced Agentic AI with strict alignment with ITIL 4 to optimize global IT operations and reduce costs. Advanced Agentic AI: The platform utilizes predictive...
by RightStar Team | Dec 30, 2025 | Blog, BMC
Table of contentsWhy bring your own LLM? Summary: Avoid BMC Helix renewal pitfalls and vendor lock-in by embracing a Bring-Your-Own LLM (BYOLLM) approach. The open-first AI strategy of BMC Helix allows customers to choose their LLM and pivot as technology changes,...
by RightStar Team | Nov 13, 2025 | Blog, BMC
SUMMARY: Organizations can maintain complete control over their data and artificial intelligence strategies by utilizing BMC Helix, a modular ITSM and AIOps solution designed to prevent vendor lock-in. The platform empowers users to select their preferred open-source...
by RightStar Team | Sep 23, 2025 | Blog, BMC
Intro to KCS Knowledge-Centered Service (KCS) is an open-source approach that transforms how organizations harness and leverage knowledge. It empowers anyone to contribute to valuable content that improves employee and customer experience. KCS enables teams to: Answer...
