by Anne Brock | Sep 22, 2026 | Blog, BMC
Table of contentsEmployee NavigatorService CollaboratorCatalog CuratorComing Soon BMC Helix Agent AI is streamlining IT service management and employee support by deploying purpose-built, intelligent agents tailored to specific operational needs. Welcome to the first...
by Anne Brock | Apr 16, 2026 | Blog, BMC
SUMMARY: BMC Helix ITSM transforms IT service management by utilizing Problem Management to investigate and resolve the root causes of recurring incidents rather than merely applying temporary band-aid fixes. IT teams utilize Root Cause Analysis tools during the...
by RightStar Team | Feb 28, 2026 | Blog, BMC
Asset Automation in Smart IT Asset Automation has been around for a few versions in Smart IT, so I wanted to give a run-through of it. (One note: this is available in the Progressive View of the Asset Management console; if you have not moved to Progressive Views, you...
by RightStar Team | Jan 30, 2026 | Blog, BMC
SUMMARY: BMC Helix ITSM delivers a superior, enterprise-grade service management experience by combining advanced Agentic AI with strict alignment with ITIL 4 to optimize global IT operations and reduce costs. Advanced Agentic AI: The platform utilizes predictive...
by RightStar Team | Dec 30, 2025 | Blog, BMC
Table of contentsWhy bring your own LLM? Summary: Avoid BMC Helix renewal pitfalls and vendor lock-in by embracing a Bring-Your-Own LLM (BYOLLM) approach. The open-first AI strategy of BMC Helix allows customers to choose their LLM and pivot as technology changes,...
by RightStar Team | Nov 13, 2025 | Blog, BMC
SUMMARY: Organizations can maintain complete control over their data and artificial intelligence strategies by utilizing BMC Helix, a modular ITSM and AIOps solution designed to prevent vendor lock-in. The platform empowers users to select their preferred open-source...
