by RightStar Team | May 30, 2025 | Blog, BMC
SUMMARY: Organizations can drive dynamic, user-specific workflows within Digital Workplace (DWP) by linking process variables in the Digital Workplace Catalog to end-user selections within a Service Request, allowing for adaptive task management, such as varying the...
by RightStar Team | Apr 18, 2025 | Blog, BMC
Learning more about BMC Helix GPT My most recent blogs have highlighted specific items around Helix GPT – Agent Assist and Change Risk Advisor. But there’s more! If you want to learn more, BMC did a series of webinars last year, available on their YouTube channel. The...
by RightStar Team | Apr 3, 2025 | Blog, BMC
SUMMARY: Helix GPT Agent Assist accelerates traditional IT support workflows by utilizing large language models to provide IT agents with summarized, highly contextual responses to user incidents. The system eliminates manual searches through extensive knowledge bases...
by RightStar Team | Mar 25, 2025 | Blog, BMC
What is HelixGPT? We throw the phrase around a lot – HelixGPT – but we don’t always say what we mean by it. BMC HelixGPT is a generative AI capability integrated into BMC Helix Service Management and BMC Helix IT Operations Management. It provides faster problem...
by RightStar Team | Nov 1, 2024 | Blog, BMC
BMC Helix ITSM BMC Helix ITSM is a leading ITSM solution with robust Ticket Management capabilities. We have a short video that walks through how to manage tickets (Incidents and Work Orders) in the solution: For more information, see this website...
by RightStar Team | Sep 5, 2024 | Blog, BMC
SUMMARY: BMC Software’s acquisition of Netreo equips organizations with a comprehensive, single-tool solution for full-stack IT monitoring and AIOps, delivering real-time visibility and rapid time-to-value across hybrid, cloud, and on-premises environments. Netreo...
