by RightStar Team | Aug 7, 2023 | Blog, BMC
Live Agent in Helix (Remedy) ITSM has been around since version 19.08; it’s been through a few iterations but is now available in the Smart IT interface as well as the Mid-Tier screens. Live Agent (Chat) enables users to chat directly with a support agent rather than...
by RightStar Team | Jun 22, 2023 | Blog, BMC
This article was originally published on the BMC Community Client Management blog. I have been working with a specific BMC client for a very long time, and he has been using BMC Client Management to the fullest as well as others that work alongside him.” He...
by RightStar Team | May 26, 2023 | Blog, BMC
BMC Client Management is a comprehensive client management solution that helps organizations manage their desktops, laptops, and mobile devices. BMC Client Management offers a wide range of features that can help organizations to improve their client management,...
by RightStar Team | May 22, 2023 | Blog, BMC
BMC Asset Management is a comprehensive solution for IT asset management (ITAM) that helps organizations to track, manage, and secure their IT assets. RightStar’s ScanStar is a barcode scanning solution that can be integrated with BMC Asset Management to...
by RightStar Team | May 22, 2023 | Blog, BMC
BMC Helix ITSM: The Future of IT Service Management BMC Helix ITSM is a cloud-native IT service management (ITSM) solution that helps organizations improve the way they deliver IT services. With BMC Helix ITSM, organizations can automate IT processes, improve...
by RightStar Team | Dec 18, 2017 | Blog, BMC
Client Management has the ability to use custom queries or you can use the easy “Query Builder” (default). Sometimes it will be required to use a custom query, BCM calls it “Free Query”, to accomplish the desired results. I created a document...
