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BMC Helix ITSM: The Future of IT Service Management

RightStar TeamMay 22, 2023

BMC Helix ITSM: The Future of IT Service Management

BMC Helix ITSM is a cloud-native IT service management (ITSM) solution that helps organizations improve the way they deliver IT services. With BMC Helix ITSM, organizations can automate IT processes, improve communication with end users, and reduce the cost of IT operations.

BMC Helix ITSM is available in two deployment options: on-premise and cloud. The on-premise deployment option is for organizations that want to maintain control over their IT infrastructure. The cloud deployment option is for organizations that want to outsource the management of their IT infrastructure.

Benefits of BMC Helix ITSM

There are many benefits to using BMC Helix ITSM, including:

  • Improved IT service delivery: BMC Helix ITSM can help organizations improve the way they deliver IT services by automating IT processes, improving communication with end users, and reducing the cost of IT operations.
  • Increased IT efficiency: BMC Helix ITSM can help organizations increase IT efficiency by automating IT processes and improving communication with end users.
  • Reduced IT costs: BMC Helix ITSM can help organizations reduce IT costs by automating IT processes, improving communication with end users, and providing a single platform for managing all IT services.
  • Improved customer satisfaction: BMC Helix ITSM can help organizations improve customer satisfaction by providing a single portal for end users to submit service requests, track the status of their requests, and communicate with IT staff.

On-premise deployment

The on-premise deployment option for BMC Helix ITSM gives organizations complete control over their IT infrastructure. This option is ideal for organizations that have specific requirements for their IT environment. With the on-premise deployment option, organizations can:

  • Choose the hardware and software that best meets their needs.
  • Install and configure BMC Helix ITSM according to their specific requirements.
  • Update BMC Helix ITSM at their own pace.

Cloud deployment

The cloud deployment option for BMC Helix ITSM is a fully managed service that is hosted by BMC. This option is ideal for organizations that do not want to manage their own IT infrastructure. With the cloud deployment option, organizations can:

  • Focus on their core business activities and let BMC manage their IT infrastructure.
  • Get access to the latest features and functionality as soon as they are released.
  • Benefit from BMC’s expertise in IT service management.

Which deployment option is right for you?

The best deployment option for you will depend on your specific needs and requirements. If you want complete control over your IT infrastructure, the on-premise deployment option is a good choice. If you do not want to manage your own IT infrastructure, the cloud deployment option is a good choice.

Conclusion

BMC Helix ITSM is a powerful IT service management solution that can help organizations improve the way they deliver IT services. With BMC Helix ITSM, organizations can automate IT processes, improve communication with end users, and reduce the cost of IT operations. BMC Helix ITSM is available in two deployment options: on-premises and cloud. The on-premises deployment option is for organizations that want to maintain control over their IT infrastructure. The cloud deployment option is for organizations that want to outsource the management of their IT infrastructure.

If you are interested in learning more about how Helix ITSM and XTIVIA RightStar can help your organization, please contact XTIVIA RightStar today.