ANNE BROCK, RIGHTSTAR Recently someone asked if it was possible to create a basic report using BMC Dashboards – a table report with columns such as Incident number, summary, customer name, assigned group, priority, status, etc. And yes, those reports [...]
ANNE BROCK RIGHTSTAR Sept. 16, 2021 Anyone else feeling some anxiety over the upcoming move to requiring MFA for Salesforce logins? I was! So thought I’d finally see just how bad it is – and it’s not bad! This video [...]
ANNE BROCK RIGHTSTAR Aug. 11, 2021 We have gotten comments from customers that they would like more control over the Remedyforce Self-Service portal. There has been a way to do that for a while, but I only recently tried it [...]
