by Anne Brock | Apr 16, 2026 | Blog, BMC
SUMMARY: BMC Helix ITSM transforms IT service management by utilizing Problem Management to investigate and resolve the root causes of recurring incidents rather than merely applying temporary band-aid fixes. IT teams utilize Root Cause Analysis tools during the...
by Anne Brock | Apr 9, 2026 | Blog, Xurrent
Introducing the latest addition to our suite of ITSM solutions! We are excited to let everyone know that we’ve added another ITSM solution to our list! We already work with BMC Helix ITSM products (Helix ITSM, Footprints, Remedyforce) and with the Atlassian ITSM...
