by RightStar Team | Aug 15, 2023 | Blog, BMC
As BMC has initialized its end-of-life plan for BMC Smart Reporting for Remedy, BMC customers now have an exciting opportunity to convert their reporting and analytics to Yellowfin BI, which is the foundation for Smart Reporting. Below are just a few of the...
by RightStar Team | Aug 10, 2023 | BMC, Remedy
Major Incident Management In version 21.3 of Helix ITSM (Remedy), BMC added functionality around Major Incident Management. This allows customers to manage the life cycle of an outage until restoration. Customers can also add the required team members, vendors, and...
by RightStar Team | Aug 7, 2023 | Blog, BMC
Live Agent in Helix (Remedy) ITSM has been around since version 19.08; it’s been through a few iterations but is now available in the Smart IT interface as well as the Mid-Tier screens. Live Agent (Chat) enables users to chat directly with a support agent rather than...
by RightStar Team | Aug 1, 2023 | Atlassian, Blog
Overcoming Migration Procrastination: Embracing Atlassian Cloud Procrastination is a challenge many of us face, causing us to delay essential tasks and decisions. When I was in college, my procrastination had me delaying studying for an exam until the night before –...
by RightStar Team | Jul 11, 2023 | Atlassian, Blog
Jira and Confluence, the dynamic duo of Atlassian’s toolset, have earned their reputation as top choices for project management. Jira and Confluence are two of Atlassian’s most popular tools for a good reason. They offer robust features ideal for project,...
by RightStar Team | Jul 6, 2023 | Atlassian, Blog
Keeping track of USB assets and to whom they were assigned can be overwhelming. For years we relied on spreadsheets and trusted that folks would keep them current. Many companies and organizations have given up on keeping track of USB items such as keyboards, mice,...