by RightStar Team | Jul 1, 2013 | BCM, Blog
While BMC does an exemplary job of keeping FootPrints at the top of its game, the idea that Asset Core is simple to implement is clearly off base. To continue with the analogy, you can’t play baseball until you know how the game is played. I have spent the last three...
by RightStar Team | May 28, 2013 | Blog, Remedyforce
The best time to plan Remedy ITSM training for your users is during the initial phases of the project. The people you’ve identified to support the solution may be new to Remedy and the ITSM Suite. You’ll be glad you didn’t wait for the implementation...
by RightStar Team | Apr 15, 2013 | Blog, Footprints
One of the common examples that I cover when I’m teaching the BMC FootPrints Service Core Administrator training is the ITIL concept of using Impact and Urgency to more accurately and consistently set Priority. This concept says that, given the description of an...
by RightStar Team | Mar 26, 2013 | Blog, Remedy
Provisioning the infrastructure to support your new BMC Remedy ITSM Suite is critical to the successful adoption of your solution. If your users are experiencing a system that is slow and unresponsive, it’s going to be difficult to get them to use it. There seem to...
by RightStar Team | Feb 18, 2013 | Blog, Remedy
This series of articles by Nancy Donnelly focuses on the steps to successfully implement the BMC Remedy ITSM Suite. So you’ve purchased BMC’s Remedy ITSM Suite and the goal is to install it and begin using the applications as soon as possible. Metrics have been...
