Salesforce Basics: Filtering Records

Lookup fields allow you to select a record from one object and populate it on another.  For example, on the Incident form, there is a Lookup field on the Incident object to the Category object.  This allows a user to [...]

2013-07-10T08:00:33+00:00July 10th, 2013|RF|

Changes vs. Service Requests

It can sometimes be hard to identify which processes in an organization should be changes and which should be Service Requests. For example, provisioning a new server  for a department.  Technically this is a change to the environment but does [...]

2013-06-28T07:14:53+00:00June 28th, 2013|RF|

Extending Remedyforce: Queue Managers

A common request from Remedyforce customers is to have the ability to designate a User as the manager of a Queue which can be used in a variety of ways: Better reporting for managers that oversee multiple queues. Easy dynamic [...]

2013-06-21T18:39:52+00:00June 21st, 2013|RF|