by RightStar Team | Aug 2, 2013 | BCM, Blog
The following issues have been addressed in a Cumulative HotFix for FootPrints Asset Core 11.6: TIA06666 – LDAP Synchronization can cause duplicated records in some environments. This was addressed in the 130711s update. TIA06664 – Hotfix installation on...
by RightStar Team | Jul 26, 2013 | Blog, Footprints
When delivering Configuration Management engagements, customers often notice that some items appear in both their CMDB and in their Asset Management software. This leads to the inevitable question, “What is the difference between an Asset and a Configuration Item...
by RightStar Team | Jul 1, 2013 | BCM, Blog
While BMC does an exemplary job of keeping FootPrints at the top of its game, the idea that Asset Core is simple to implement is clearly off base. To continue with the analogy, you can’t play baseball until you know how the game is played. I have spent the last three...
by RightStar Team | Apr 15, 2013 | Blog, Footprints
One of the common examples that I cover when I’m teaching the BMC FootPrints Service Core Administrator training is the ITIL concept of using Impact and Urgency to more accurately and consistently set Priority. This concept says that, given the description of an...
