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What’s New in Jira Service Management?

Let’s dive into the latest enhancements to Jira Service Management, which simplify and amplify the efficiency of service operations. Jira Service Management updates include: Asset Management: You can now monitor the health of your asset/CI data, assess the accuracy...

Reasons to Switch to Jira Service Management

Is there a compelling reason to switch to Jira Service Management? No, not one reason, but many reasons to switch. Flexibility and Customization Jira Service Management is highly customizable, allowing organizations to tailor workflows, ticket management, and...

Managing Large Numbers of Fields in Jira

As a Jira Admin, you may have run into the problem that you have been asked to create a project with a small number of Issue Types but lots and lots of fields that need to be captured. We see this often with Jira Service Desk projects, where there is a single Service...

Email with Missing Attachments

This is a very short blog to report on something that one of my clients found. It seems important enough and hard enough to detect that it is worth making available to the Atlassian community. My client suddenly found that emails with attachments were being processed...