by RightStar Team | Jun 25, 2020 | Blog, Remedyforce
We know! No one likes to answer a lot of survey questions. So one of our amazing consultants came up with this simplified survey where the email just has a thumbs up or thumbs down: After the user makes their choice, they get this web page: ...
by RightStar Team | Jul 26, 2013 | Blog, Footprints
When delivering Configuration Management engagements, customers often notice that some items appear in both their CMDB and in their Asset Management software. This leads to the inevitable question, “What is the difference between an Asset and a Configuration Item...
by RightStar Team | Apr 15, 2013 | Blog, Footprints
One of the common examples that I cover when I’m teaching the BMC FootPrints Service Core Administrator training is the ITIL concept of using Impact and Urgency to more accurately and consistently set Priority. This concept says that, given the description of an...
