by RightStar Team | May 13, 2020 | Atlassian, Blog
The Atlassian ecosystem is one of the great features of using Atlassian tools. There are thousands of apps created by third-part developers that implement solutions for an almost unlimited number of business needs. This is a huge strength for Atlassian because no...
by RightStar Team | May 6, 2020 | Atlassian, Blog
By Derek Fields, Atlassian Practice Manager As a Jira administrator, sometimes you need to get down to the OS level to figure out a performance issue. For many of us, OS-level work is not our strength; after all, we are Jira administrators and we are used to working...
by RightStar Team | May 4, 2020 | Atlassian, Blog
For those of us who administer Service Level Agreements (SLAs) in the Jira Service Desk, the ability to associate a calendar with an SLA is critical to configuring the SLA. Out of the box, JSD comes with 2 calendars: a 9-5 weekday calendar and a 24×7 calendar....
by RightStar Team | Feb 13, 2020 | Atlassian, Blog
With version 2.17 in September 2018, Atlassian’s Portfolio for Jira became an approved Data Center Atlassian Marketplace app. Since then Atlassian has been hard at work improving their offering in this market. With the release of Portfolio for Jira 2.18 in November...
by RightStar Team | Aug 28, 2019 | Atlassian, Blog
We all know how great Jira Service Desk is for helping us track issues as they come up. And many use the Insight Asset Management app from Riada in the Atlassian Marketplace to tie assets or other configuration items in the CMDB to those Change, Incident, Problem, and...
by RightStar Team | Sep 5, 2018 | Atlassian, Blog
Many service desk teams need a way to do what they call a “quick ticket.” These kinds of service desk issues are especially useful to teams who take calls or receive other communications from customers which need to be in the system for reporting purposes but don’t...
