by RightStar Team | Sep 5, 2018 | Atlassian, Blog
Many service desk teams need a way to do what they call a “quick ticket.” These kinds of service desk issues are especially useful to teams who take calls or receive other communications from customers which need to be in the system for reporting purposes but don’t...
by RightStar Team | May 17, 2018 | Atlassian, Blog
Many of you may be using Riada’s “Insight – Asset Management for Jira” app from the Atlassian Marketplace to manage Configuration Items in your CMDB, but have you considered using Insight for other purposes, such as to store your Incident categorizations? One...
by RightStar Team | Oct 31, 2017 | Atlassian, Blog
Recently I looked at the DevOps Handbook, Part 1, which discusses the three main principles that form the foundation for DevOps organizations. Part 2 is all about how to start a DevOps movement within an organization. Up until about two years ago, when we started our...
