by RightStar Team | Dec 30, 2025 | Blog, BMC
Table of contentsWhy bring your own LLM? Summary: Avoid BMC Helix renewal pitfalls and vendor lock-in by embracing a Bring-Your-Own LLM (BYOLLM) approach. The open-first AI strategy of BMC Helix allows customers to choose their LLM and pivot as technology changes,...
by RightStar Team | Nov 13, 2025 | Blog, BMC
Summary Discover why BMC Helix is revolutionizing ITSM and AIOps as the true “anti-platform” or “open platform.” Designed for customer freedom, BMC Helix ensures you stay in control of your data and AI strategy with its four core...
by RightStar Team | Oct 23, 2025 | Atlassian, Blog
SUMMARY: Enterprise Service Management (ESM) extends proven IT Service Management (ITSM) concepts and frameworks, such as ITIL, to non-IT service teams across the organization to break down organizational silos, improve cross-departmental collaboration, and drive...
by RightStar Team | Sep 23, 2025 | Blog, BMC
Intro to KCS Knowledge-Centered Service (KCS) is an open-source approach that transforms how organizations harness and leverage knowledge. It empowers anyone to contribute to valuable content that improves employee and customer experience. KCS enables teams to: Answer...
by RightStar Team | Aug 19, 2025 | Atlassian, Blog
SUMMARY: An organization’s IT Service Management (ITSM) strategy requires reevaluation when outdated tools and rigid mindsets lead to operational silos, rising costs, and an inability to adapt to business needs, ultimately hindering efficiency and innovation Outdated...
