BY ANNE BROCK, RIGHTSTAR
Someone asked me about how to control what columns show up on the Remedyforce CMDB Details tab – for Tasks, for example. At first I scratched my head and thought “I have no idea!” (Yeah, that’s my go-to for a lot of questions.) Here is my CMDB item with a linked task:
I noticed that the columns were different than for those of, for example, linked Incidents –
Something had to be controlling it. And then I saw it – EUREKA!! The columns match up to the columns in the Remedyforce Console.
Here is my Task View in the Remedyforce Console; you can see the columns line up:
If I add another field – let’s say Layout Type – to my Remedyforce Console layout –
It now shows up on my CMDB Details tab!
I think this is very cool and wanted to document it before I forgot it….Hope it is useful for you!