Did you notice these?

BY ANNE BROCK, RIGHTSTAR SYSTEMS

In this article, I’d like to share some things have been added to Remedy ITSM that may not have been noticed by some of our customers. I know I missed them initially! You should have these if you have 8.1 Service Pack 1.
First: Change Calendar. You can now see Incidents and Problems on the Change Calendar, along with Changes and Releases. To enable the data sources, go to Application Administration/Custom/Change Management/Advanced Options/Change Calendar

And here is the result!

Second: Surveys. Another feature which I think didn’t get enough attention was modifications to the Survey module. Did you know you can now have more than 4 questions on your surveys? If you go to Application Administration/Custom/Service Request Management/Advanced/Survey Configuration, you can add a survey with more than four questions – see my very exciting (not) example below with six questions:

And the result (once I connected the new survey to the appropriate service request, submitted it, and closed it) was the following survey – all six questions, 4 on the first page, 2 on the second:

Third: SRM Marketing slides. To be honest, this option might have been out there for awhile, but I didn’t notice it until recently. If you are using SRM instead of MyIT, and want to hide the Marketing slides for a particular company – you can!
Go to Application Administration/Custom/Service Request Management/Advanced/Preferences – on the second tab, set “Show Marketing Slides” to “No” (and while you’re there, Tab 1 has some Survey configuration options and Tab 2 has some other interesting options!) –

And – No marketing slides in SRM!

Look for more in upcoming posts! And if you have a feature you think didn’t get enough attention and should be publicized – let me know! [email protected]

2019-09-09T18:39:04+00:00August 26th, 2016|Rem|