footprints Archives

Tips & Tricks #3: Using Impact & Urgency to Set Priority FPSC v11.5

by RightStar Team | Apr 15, 2013 | Footprints

One of the common examples that I cover when I’m teaching the BMC FootPrints Service Core Administrator training is the ITIL concept of using Impact and Urgency to more accurately and consistently set Priority. This concept says that, given the description of an...

Tips & Tricks #3: Using Impact & Urgency to Set Priority FPSC v11.5

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