Recently someone asked if it was possible to create a basic report using BMC Dashboards – a table report with columns such as Incident number, summary, customer name, assigned group, priority, status, etc.
And yes, those reports can be created! For example, here is a report I created:
However, it’s not obvious if you haven’t taken training, so I did a short video, which can be viewed here:
I do recommend getting training! Here’s one course from BMC to get you started:
I hope the video is useful to everyone.