by RightStar Team | May 30, 2025 | Blog, BMC
SUMMARY: Organizations can drive dynamic, user-specific workflows within Digital Workplace (DWP) by linking process variables in the Digital Workplace Catalog to end-user selections within a Service Request, allowing for adaptive task management, such as varying the...
by RightStar Team | Apr 18, 2025 | Blog, BMC
Learning more about BMC Helix GPT My most recent blogs have highlighted specific items around Helix GPT – Agent Assist and Change Risk Advisor. But there’s more! If you want to learn more, BMC did a series of webinars last year, available on their YouTube channel. The...
by RightStar Team | Apr 3, 2025 | Blog, BMC
Table of contentsThe Challenge of Traditional Ticket ResolutionIntroducing Helix GPT Agent AssistHere’s how it works:Key Features of Agent AssistDo you want to see it in action? The Challenge of Traditional Ticket Resolution Traditionally, IT support agents have...
by RightStar Team | Mar 25, 2025 | Blog, BMC
What is HelixGPT? We throw the phrase around a lot – HelixGPT – but we don’t always say what we mean by it. BMC HelixGPT is a generative AI capability integrated into BMC Helix Service Management and BMC Helix IT Operations Management. It provides faster problem...
by RightStar Team | Mar 3, 2025 | Atlassian, Blog, Confluence
by Derek Fields Confluence Training This week we have been focused on different ideas that go into curating a high-quality Confluence site. I have saved what I think is the most important part of this to the end: Training. You should not expect your users to...
