Summary
Discover why BMC Helix is revolutionizing ITSM and AIOps as the true “anti-platform” or “open platform.” Designed for customer freedom, BMC Helix ensures you stay in control of your data and AI strategy with its four core principles: Sovereign Data + AI (use any AI model you choose), Unrestricted Platform Portability (run on-premises, hybrid, or any cloud, including seamless switching from Azure to Google Cloud Platform (GCP)), Interoperable by Design (agents work with existing systems like ServiceNow), and All-inclusive Pricing (no hidden “AI uplift” fees). Break free from vendor lock-in and gain the modular, predictable power you need for your ITSM and AIOps automation.
Table of contents
Isn’t it all about the platform?
We have all heard the pitch. We’ve given the pitch. And yes – BMC Helix is an awesome platform for your ITSM/AIOps/Discovery needs. But here is what can happen if you get locked into a platform –
- You lose control over your data.
- You get surprise renewal uplifts.
- Customizations become a prison.
- Artificial intelligence upcharge.
What is different about BMC Helix?
Technically yes, BMC Helix is a platform too. But here’s the difference: BMC Helix built it for the customer, not for BMC. BMC Helix isn’t a rip-and-replace monolith. It’s modular by design. You can start wherever you want, without locking yourself into anything. It started off that way; it hasn’t changed.
This is what BMC Helix means by anti-platform (which I like to call “open platform”). The entire approach is based on four core principles:
- Sovereign data + AI: Use the AI models you want—open-source, closed-source, hybrid. You stay in control of your data—you aren’t forced to move it.
- Unrestricted platform portability: BMC Helix is everywhere. Cloud, private cloud, on-premises, hybrid—you pick. Because it is containerized, you can run it wherever it makes sense for you. Feeling the pressure of too much spending with Azure? Switching to Google Cloud Platform (GCP) is a breeze.
- Interoperable by design: The AI agents work with anyone—even ServiceNow. You don’t need to rip out your existing systems. Drop in BMC Helix agents and start automating today. No disruption, no risk.
- All-inclusive pricing: No hidden fees. No “AI uplift.” No surprises at renewal time. Our AI agents are included. Unlimited. Predictable. Simple.
BMC Helix built a platform that doesn’t act like one
- BMC Helix is not anti-technology.
- BMC Helix is not anti-integration.
- BMC Helix is not anti-enterprise.
- BMC Helix IS anti-platform in the right way.
They believe the future belongs to modular, portable, open-first tools that empower you, not trap you. BMC Helix lets you start small, scale fast, and automate anything—on your terms.
Interested? Here are some great links from BMC Helix:
- Break Free From the Software Industrial Complex with the Anti-Platform
- Agentic AI and the IT Balancing Act: Saving Costs While Prioritizing People
- Fix Enterprise Search with Agentic AI, and the Sky’s the Limit on Buy-In
- BMC Helix Receives Highest Scores Possible in Seven Criteria in AIOps Evaluation
Let us know what you think! Are you tired of being tied to one platform? Tired of having your data mingled with other customers’ data to train your vendor’s model? Might be time to move to BMC Helix!