MetricNet offers a benchmarking solution
for virtually every Service Desk organization.
MetricNet offers a benchmarking solution for virtually every Service Desk organization. Whether you need a continuous improvement program, an instant report, comprehensive peer group benchmark, or simply data to perform your own in-house benchmarking analysis, MetricNet has you covered! You’ll find the four main tiers of benchmarks below, along with links to download sample reports.
One Year Path to World-Class Performance for Service Desks
Designed as a continuous Improvement Program, MetricNet’s One Year Path to World-Class Performance initiative, includes an initial Service Desk benchmark and ROI calculation, development of a Service Desk balanced scorecard, Service Desk metrics training and a second Service Desk benchmark and ROI calculation. Download One Year Path to World-Class Performance Summary
Downloadable Industry Benchmarks for the Service Desk
MetricNet’s instantly downloadable Service Desk benchmarks provide valuable industry data that your organization can use to begin improving performance right away! Download Sample Service Desk Industry Benchmark
Service Desk Benchmarking Data
For those Service Desk professionals who wish to conduct their own benchmarking analysis, MetricNet offers benchmarking data files for the Service Desk in Excel format. Download Sample Service Desk Benchmarking Data File
Service Desk Peer Group Benchmarks
MetricNet’s peer group benchmarks compare your Service Desk performance to a unique peer group of similar organizations. Our peer group benchmarks for the Service Desk are the most comprehensive in the industry, and are customized to meet your needs! Your peer group will be selected from our extensive database of Service Desk groups based upon your organization’s scope, scale, complexity, and geography. Download Sample Service Desk Peer Group Benchmark