Provide instant, secure, reliable remote support to end-users and customers—on or off your network—using Windows, Mac, iOS, Android, and more. Focus on fixing issues, not fixing connection
Remote Support Features and Capabilities
- Chat Support: Enable live support from your website with Clickto-Chat with real-time escalation to screen sharing and remote control, without ever losing contact with the end user.
- Broad Platform Support: Support and provide support from Windows, Mac, Linux, iOS and Android devices. Also support legacy devices using RDP, Telnet, SSH, and VNC.
- Granular Permissions and Roles: Granularly manage teams, users, roles, and session permission settings to enforce a least privilege security posture.
- Collaboration: Resolve support incidents faster by easily collaborating with other technicians and defining escalations paths to skilled resources in a cost-effective manner, while improving customer satisfaction.
- Session Recording and Audit Trail: Track team performance as well as log session activity to serve as an audit trail for security, compliance, and training.
- Provide Support from Chrome, Firefox, IE, and More: Our HTML5 Web Rep Console lets you offer secure remote support from any browser – no downloads required – to immediately begin fixing issues from anywhere.
- Integrations: Connect seamlessly with ITSM tools like ServiceNow, third-party authentication solutions like Active Directory, and password managers like BeyondTrust Password Safe.
- Customization & Branding: Maintain corporate branding standards and create trust by customizing your support experience, including chat.
- Deployment: Choose from a physical, virtual, or cloud deployment with flexible licensing options and a variety of licensing models.
Maximize Value With A Single Solution
By gaining comprehensive functionality all within one product, support organizations can eliminate overlapping costs and focus time on resolving incidents, rather than supporting multiple tools. And, BeyondTrust doesn’t charge more for important features like remote camera sharing or mobile device support.
Satisfy Audit and Compliance Requirements
Every BeyondTrust Remote Support session is logged and auditable, creating a central repository for all remote support activity. The administrator can review all session activity within the organization.
BeyondTrust’s out-of-the-box integrations with a variety of ITSM solutions, and robust API’s, enable your organization to seamlessly leverage existing workflows, along with reduced administrative burden.