George Washington University
Helix Upgrade and BMC Chatbots
The George Washington University is a private federally chartered research university in Washington, D.C., chartered in 1821 by the United States Congress.
The George Washington University (GW) partnered with RightStar to address various challenges related to BMC products and services, including Remedy, Discovery, Helix, and Remedy Chatbots. The university required upgrades, implementations, and integrations to enhance customer service levels, provide knowledge base distribution, and streamline service request processes. Additionally, GW aimed to improve the student, faculty, and staff experience by leveraging technology and automation.