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What is HR Case Anyway?

I know you’ve seen it referenced; you’ve gotten emails from us, RightStar Systems, as well as from BMC. But sometimes marketing can be a little vague; you might even have ignored it (but don’t tell our marketing team that!)So I thought I’d take this end-of-year time...

How to set up Bulk Order in Remedy

There are a few steps to go through to set up bulk inventory, so it can be a bit confusing. But here we go! Step 1: Go to Administrator Console; Application Administration; Custom Configuration Add a product category for your bulk items. Select Foundation/Products /...

How to set up Change Task Phasing in Remedy

If you are like many of our Remedy customers, you’ve been happily using Change Management with Tasks, but you don’t necessarily know all the possibilities within the module. And it’s been working well for you, but every now and then, you think, “I wish I could have a...

Important – Deprecation of Flash – Remedy

BY ANNE BROCK, RIGHTSTAR Just a reminder – Adobe has announced the end of development and distribution of Adobe Flash Player by the end of 2020. BMC has been removing Flash-dependent features in its Remedy suite of products; but there were a few areas left. These are...

How can I check out the latest Remedy features?

We often get asked by our customers “Can you show me XYZ?” where XYZ is the latest release of something from BMC. We are happy to do that! But if you have people who want to try things out for themselves, hands-on, I wanted to make sure you knew about the BMC Trial...

New CMDB Console in Remedy

BMC has been discussing improving the interface for the CMDB for a while now; well, it turns out they slipped in some great improvements in 9.1.04! Let’s take a look at it – this might be just the selling point you need to upgrade to 9.1.04! (And RightStar can help...