by RightStar Team | Aug 10, 2023 | BMC, Remedy
Major Incident Management In version 21.3 of Helix ITSM (Remedy), BMC added functionality around Major Incident Management. This allows customers to manage the life cycle of an outage until restoration. Customers can also add the required team members, vendors, and...
by RightStar Team | May 19, 2023 | Blog, Remedy
XTIVIA RightStar is a leading IT service management (ITSM) service provider. They have a proven track record of helping organizations improve their IT service delivery with Helix Remedy ITSM. If you are looking for a partner to help you implement, support, or train on...
by RightStar Team | Mar 10, 2023 | Blog, Remedy
Recently someone asked if it was possible to create a basic report using BMC Dashboards – a table report with columns such as Incident number, summary, customer name, assigned group, priority, status, etc. And yes, those reports can be created! For example, here is a...
by RightStar Team | Mar 9, 2023 | Blog, Remedy
Attaching Users to Assets I was chatting with a co-worker the other day, and we were saying it would be nice if there was an easier way to attach a user to an asset in Smart Recorder. We didn’t come up with a solution, although we put an idea out there (...
by RightStar Team | Feb 2, 2023 | Blog, Remedy
Custom LDAP Import We all know that Remedy aka the AR System (the platform that ITSM is built upon) has LDAP import built into it. To quote from the documentation: Lightweight Directory Access Protocol (LDAP) provides a standard method for accessing information from a...
by RightStar Team | Jan 26, 2023 | Blog, Remedy
Did you know about Call Logs in Smart Recorder? Came out in version 19.02, if I did my searching correctly. If you already know about them – stop reading! But if you didn’t notice them… keep on reading! The idea is that, when taking a call in Smart Recorder, you have...
