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Important – Deprecation of Flash – Remedy

RightStar TeamSeptember 17, 2020


Just a reminder – Adobe has announced the end of development and distribution of Adobe Flash Player by the end of 2020. BMC has been removing Flash-dependent features in its Remedy suite of products; but there were a few areas left. These are now revamped, for on premise customers, with a patch – version 20.02, patch 1. (For Helix SaaS customers, BMC operations will upgrade those systems to 20.08 which includes this patch. There is no 20.08 version available for on premise customers.)

To apply this patch, you do need to be on version 20.02 for the platform – AR Server, Mid-Tier, Atrium Integrator and CMDB. You do not need to upgrade the applications.

If you need help getting your system to version 20.02 so you can apply the patch, please reach out to your RightStar Account Manager or email [email protected] !

Here is BMC’s announcement from June:


And instructions for applying the patch:


One final note: if you don’t upgrade browsers, then the existing Flash components may function after the end of the year; we don’t know if they will or won’t.


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