by RightStar Team | Jun 29, 2016 | Blog, Remedy
I hope everyone has signed up for our “What’s new in Remedyforce Summer 16” webinar on July 19; we will hit most of the enhancements on that webinar. Today I wanted to discuss one particular enhancement – Service Health. This information is available in two places: as...
by RightStar Team | Jun 29, 2016 | Blog, Remedy
It’s here! Smart IT 1.5 has been released! You can get the full scoop on new features from BMC’s docs site, so as usual, I’m just going to talk about a few of my favorites. You can print a ticket now! Yes, I know, we’re all going paperless and mobile and whatnot – but...
by RightStar Team | Jun 15, 2016 | Blog, Remedy
We wanted to make sure everyone was aware of this upcoming change; it may affect any integrations you have with Salesforce. TLS encryption is used to ensure a secure connection to endpoints; Salesforce Web and API connections and email use TLS as a key component of...
by RightStar Team | Jun 2, 2016 | Blog, Remedy
The last we blogged with you, we discussed Smart IT 1.1. Since that day, BMC has released 1.2, 1.3, 1.4 and is finishing up the early access program for 1.5. While we aren’t allowed to reveal what’s coming in 1.5, we can certainly update you on the cool things...
by RightStar Team | Aug 14, 2015 | Blog, Remedy
Not quite ready to upgrade to Remedy 9, but like all the cool new interface features of MyIT and Smart IT? Well, have I got news for you! You too can have these cool new features! Smart IT 1.1 and MyIT2.5 can be installed with Remedy 7.6.04 SP2 and beyond. Now if you...
by RightStar Team | May 26, 2015 | Blog, Remedy
Welcome to the world of simplicity! BMC just released SmartIT 1.1 with the new change request persona. This persona is quick, easy, and extremely efficient! It is the solution for complaints about how difficult it is to submit a change request. The interface is...
