by RightStar Team | Feb 14, 2018 | Blog, Remedyforce
The new release of Remedyforce, Winter 18 is here! And to me, the most exciting feature is having record types available from the Incident Console. As you all know, prior to this week, if you want to have different layouts for different tickets (HR, Facilities, IT),...
by RightStar Team | Dec 19, 2017 | Blog, Footprints
GOAL In FP v12.1, there isn’t an inherent way of locating a manager’s email address or user ID when a customer is named on a ticket. When setting up an external Address Book that connects to LDAP, the AD attribute for manager is returned in a Distinguished Name(DN)...
by RightStar Team | Dec 18, 2017 | Blog, BMC
Client Management has the ability to use custom queries or you can use the easy “Query Builder” (default). Sometimes it will be required to use a custom query, BCM calls it “Free Query”, to accomplish the desired results. I created a document...
by RightStar Team | Nov 7, 2017 | BCM, Blog
Many of our customers know BCM can create tickets based on Client Management Integration but not all have begun using this powerful capability. I have created a 22 minute presentation that will detail the process. Open Demo The above link will open a new web...
by RightStar Team | Oct 31, 2017 | BCM, Blog
Did you know that BMC Client Management has an easy solution to identify all fresh installations of your premium software titles? This allows the IT staff to quickly locate devices that have installed the software that has been entered into the license module. Using...
by RightStar Team | Oct 31, 2017 | Atlassian, Blog
Recently I looked at the DevOps Handbook, Part 1, which discusses the three main principles that form the foundation for DevOps organizations. Part 2 is all about how to start a DevOps movement within an organization. Up until about two years ago, when we started our...
