by RightStar Team | Jul 3, 2017 | BCM, Blog
For those admins that have had issues deploying Windows 10 without errors, BMC has prepared a KB article to address those errors related to the Microsoft Store Apps that are profile specific. Please review this article to ensure you are preparing the “Gold...
by RightStar Team | Jul 3, 2017 | BCM, Blog
Many customers in the USA would like the option to access the USER’S folder using Direct Access. By default this is not allowed. There is a simple method to enable this feature by following the steps in the following article published as a KB article on...
by RightStar Team | Mar 20, 2017 | Blog, Footprints
Goal In the Service Portfolio, Service Level Management will be used to identify response and resolution targets based on the work targets. The work targets are system-generated objects that are created when a match exists between the service level target and the...
by RightStar Team | Dec 29, 2016 | Blog, Remedyforce
As the year finishes, I just wanted to pass along a few quick tips. I hope they are useful! On communities.bmc.com recently, someone was asking about how to take queues offline if they aren’t being used anymore. You can’t delete them if they are tied to any objects....
by RightStar Team | Sep 22, 2016 | BCM, Blog
Planning ahead is always a good thing especially when it comes to budget items. Consider budgeting a few days a year to work with professional services to perform a “Health Check” for Client Management. Here are some points to consider for justification: BCM Version...
by RightStar Team | Aug 26, 2016 | Blog, Remedyforce
In this article, I’d like to share some things have been added to Remedy ITSM that may not have been noticed by some of our customers. I know I missed them initially! You should have these if you have 8.1 Service Pack 1. First: Change Calendar. You can now see...
