by RightStar Team | Sep 22, 2016 | BCM, Blog
Planning ahead is always a good thing especially when it comes to budget items. Consider budgeting a few days a year to work with professional services to perform a “Health Check” for Client Management. Here are some points to consider for justification: BCM Version...
by RightStar Team | Aug 26, 2016 | Blog, Remedyforce
In this article, I’d like to share some things have been added to Remedy ITSM that may not have been noticed by some of our customers. I know I missed them initially! You should have these if you have 8.1 Service Pack 1. First: Change Calendar. You can now see...
by RightStar Team | Aug 15, 2016 | Blog, Remedyforce
Knowledge is vital for any organization. Knowledge Management for a large Federal agency is essential. At one such Federal agency we utilized the Remedy 9.1 Knowledge Management module to capture institutional knowledge beyond IT information. There were historical...
by RightStar Team | Aug 5, 2016 | Blog, Remedyforce
There were some nice enhancements around Remedyforce Change in Summer 16. In case you haven’t had a chance to look at them, here’s some information:First, the Calendar is now accessible from the Remedyforce Console. You don’t have to be in a change record or have it...
by RightStar Team | Jun 29, 2016 | Blog, Remedy
I hope everyone has signed up for our “What’s new in Remedyforce Summer 16” webinar on July 19; we will hit most of the enhancements on that webinar. Today I wanted to discuss one particular enhancement – Service Health. This information is available in two places: as...
by RightStar Team | Jun 29, 2016 | Blog, Remedy
It’s here! Smart IT 1.5 has been released! You can get the full scoop on new features from BMC’s docs site, so as usual, I’m just going to talk about a few of my favorites. You can print a ticket now! Yes, I know, we’re all going paperless and mobile and whatnot – but...
