by RightStar Team | Sep 26, 2018 | Blog, Remedyforce
We had a customer who wanted a simple way to track software licenses. He didn’t want to use a discovery tool; just wanted to track who is using what. Because there was no discovery tool, we suggested a method that uses one record to represent the software (instead of...
by RightStar Team | Sep 5, 2018 | Atlassian, Blog
Many service desk teams need a way to do what they call a “quick ticket.” These kinds of service desk issues are especially useful to teams who take calls or receive other communications from customers which need to be in the system for reporting purposes but don’t...
by RightStar Team | Jun 21, 2018 | Blog, Remedyforce
First, I want to define the problem we need to solve. We had a customer who had a multi-level category tree- more than two levels. Some of her categories were three levels deep, some four, and some five. Something like this: Now of course, this isn’t a...
by RightStar Team | Jun 11, 2018 | Blog, Remedyforce
In Winter, 2018, one new feature was being able to use Dependent Picklists in Self-Service. For me, it was a bit of a head-scratcher to figure out how to do it, so I thought I’d write it up. First, let’s look at the result. When you put a dependent picklist into...
by RightStar Team | May 17, 2018 | Atlassian, Blog
Many of you may be using Riada’s “Insight – Asset Management for Jira” app from the Atlassian Marketplace to manage Configuration Items in your CMDB, but have you considered using Insight for other purposes, such as to store your Incident categorizations? One...
by RightStar Team | May 15, 2018 | Blog, Remedyforce
We recently had a customer request to have different task layouts, based on whether a task was created from an Incident Record or a Change Record. While we did attempt to talk them out of it, this is possible with the Layout Type functionality introduced in Winter,...
