by RightStar Team | Aug 6, 2019 | Blog, Remedyforce
I’ve been waiting for this one! I’ve been participating in the beta cycle of Remedyforce Summer 2019, also known as 19.02, and I like some of the new changes. Here’s my favorites list; which do you like? Support for Print and PDF options in Salesforce Lightning...
by RightStar Team | Aug 6, 2019 | Blog, Remedyforce
We’ve all been there. We’re trying to allocate fixed licenses – let’s say for Asset Management – and we’re told they are all in use. And our question is “Who the heck is using them?” Turns out there is an easy way to find this out. First, open the User form. I...
by RightStar Team | Jul 26, 2019 | BCM, Blog
For the past 9 years configuring, implementing, and testing BMC Client Management (a Discovery and Management application) and providing valuable feedback using the BMC Communities blog for BMC Client Management, I thought it would be a good idea to offer some...
by RightStar Team | Jul 24, 2019 | Blog, Footprints
Service Analytics is the reporting feature in BMC FootPrints. This reporting feature can be powerful with a little knowledge of formulas and filters. The best practice in creating a report in Service Analytics is to use a Saved Search that is created in the Advanced...
by RightStar Team | Jul 23, 2019 | Blog, Remedyforce
I was politely reminded that I hadn’t done a blog post in way too long. Things have been so busy here at RightStar that it just dropped off my radar! So, while 19.01 has been out for quite a while, I thought I’d discuss some of the new features that came with it, in...
by RightStar Team | Jan 27, 2019 | BCM, Blog
With the latest release of 12.8 for Client Management, I felt it would be good to post some of the new features and what to expect regarding the new Oracle support model for Java 8.x starting in 2019. BMC plans to release a new Patch before the end of January or early...
