by RightStar Team | Feb 6, 2020 | Blog, Remedyforce
Remedyforce 20.20.01 has been Released! You can download it from Appexchange and upgrade yourself or wait for BMC to push it. While there were many enhancements, as usual, there were a couple that I thought our customers would appreciate. CMDB class security using...
by RightStar Team | Feb 5, 2020 | Blog, Footprints
Deleting Apache logs that are older than 7 days How to have a Scheduled Task in Window setup to delete Apache Tomcat files that are older than 7 days daily Create a bat file that contains the executable that will delete the Apache Tomcat logs In the above script make...
by RightStar Team | Jan 28, 2020 | BCM, Blog
Customers using BMC Client Management should always do their best to stay current with the latest version of Client Management for a variety of reasons. There are a few simple rules to follow: Always apply the latest patch/hotfix when released. Not only do these hot...
by RightStar Team | Nov 5, 2019 | Blog, Remedyforce
I had a customer ask how they could show their hours on the Remedyforce self-service portal. My idea: use a knowledge article. Step 1: Create the Knowledge Article I kept it simple as follows. Just make sure it’s published and viewable in self-service. Step 2:...
by RightStar Team | Sep 7, 2019 | BCM, Blog
Very exciting release with so many changes, fixes, and enhancements! This article will cover some of these items but not all. They will be listed in no particular order. Please visit the product documentation page to review these changes in more detail. The link to...
by RightStar Team | Aug 28, 2019 | Atlassian, Blog
We all know how great Jira Service Desk is for helping us track issues as they come up. And many use the Insight Asset Management app from Riada in the Atlassian Marketplace to tie assets or other configuration items in the CMDB to those Change, Incident, Problem, and...
