Customer Success Stories

“Every customer a reference” is the principle behind RightStar’s commitment to exceptional customer service. RightStar has worked in a trusted partnership with customers across a wide range of industries, developing and implementing customized service management solutions to meet their specialized needs.

Here is a small selection of their stories . . .

CareFirst BlueCross BlueShield
The Mid-Atlantic region’s largest health care insurer turned to RightStar to upgrade and enhance its BMC Service Desk Express system.
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Defense Logistics Agency
RightStar enabled the Defense Logistics Agency to realize significant cost savings through the integration of management software into their existing Service Desk Express system.
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Dell Computer Corporation
Dell Computer Corporation recently underwent a transformation in how their employees request IT services, unveiling a new solution built using BMC Remedy Service Request Management (SRM) and implemented by RightStar Systems.
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Modell’s Sporting Goods
With over 150 sporting goods stores throughout the Northeast U.S. and a fast-moving online business, Modell’s wanted a help desk that could keep pace with their company’s growth and an increasingly competitive marketplace.
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MSI Systems Integrators
Using the out-of-the-box processes of BMC Alignability for Service Desk Express, RightStar significantly accelerated the implementation of an ITIL®-compliant service desk.
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