“Every customer a reference” is the principle behind RightStar’s commitment to exceptional customer service. RightStar has worked in a trusted partnership with customers across a wide range of industries, developing and implementing customized service management solutions to meet their specialized needs.
Here is a small selection of their stories . . .
CareFirst BlueCross BlueShield
The Mid-Atlantic region’s largest health care insurer turned to RightStar to upgrade and enhance its BMC Service Desk Express system.
Defense Logistics Agency
RightStar enabled the Defense Logistics Agency to realize significant cost savings through the integration of management software into their existing Service Desk Express system.
Dell Computer Corporation
Dell Computer Corporation recently underwent a transformation in how their employees request IT services, unveiling a new solution built using BMC Remedy Service Request Management (SRM) and implemented by RightStar Systems.
Modell’s Sporting Goods
With over 150 sporting goods stores throughout the Northeast U.S. and a fast-moving online business, Modell’s wanted a help desk that could keep pace with their company’s growth and an increasingly competitive marketplace.
MSI Systems Integrators
Using the out-of-the-box processes of BMC Alignability for Service Desk Express, RightStar significantly accelerated the implementation of an ITIL®-compliant service desk.