Customer Success Stories

“Every customer a reference” is the principle behind RightStar’s commitment to exceptional customer service. RightStar has worked in a trusted partnership with customers across a wide range of industries, developing and implementing customized service management solutions to meet their specialized needs.

Here is a small selection of RightStar’s customer success stories . . .

Anne Arundel County Public Schools
One of the 50 largest school systems in the U.S., Anne Arundel County Public Schools added Smart IT to reduce the burden on IT.
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Buckeye Partners
One of the nation’s largest independent providers of petroleum products, Buckeye Partners relied on RightStar to implement their BMC Remedyforce IT Service Management system.
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Defense Logistics Agency
RightStar enabled the Defense Logistics Agency to realize significant cost savings through the integration of management software into their existing Service Desk Express system.
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Dell Computer Corporation
Dell Computer Corporation recently underwent a transformation in how their employees request IT services, unveiling a new solution built using BMC Remedy Service Request Management (SRM) and implemented by RightStar Systems.
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Modell’s Sporting Goods
With over 150 sporting goods stores throughout the Northeast U.S. and a fast-moving online business, Modell’s wanted a help desk that could keep pace with their company’s growth and an increasingly competitive marketplace.
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MSI Systems Integrators
Using the out-of-the-box processes of BMC Alignability for Service Desk Express, RightStar significantly accelerated the implementation of an ITIL®-compliant service desk.
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National Vision
With over 820 retail locations in 44 states, National Vision needed a service desk that was both powerful and flexible. FootPrints proved to be the right solution for them.
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