by RightStar Team | Aug 2, 2013 | BCM, Blog
The following issues have been addressed in a Cumulative HotFix for FootPrints Asset Core 11.6: TIA06666 – LDAP Synchronization can cause duplicated records in some environments. This was addressed in the 130711s update. TIA06664 – Hotfix installation on...
by RightStar Team | Jul 26, 2013 | Blog, Footprints
When delivering Configuration Management engagements, customers often notice that some items appear in both their CMDB and in their Asset Management software. This leads to the inevitable question, “What is the difference between an Asset and a Configuration Item...
by RightStar Team | Jul 1, 2013 | BCM, Blog
While BMC does an exemplary job of keeping FootPrints at the top of its game, the idea that Asset Core is simple to implement is clearly off base. To continue with the analogy, you can’t play baseball until you know how the game is played. I have spent the last three...
by RightStar Team | Jun 28, 2013 | Blog, Remedyforce
It can sometimes be hard to identify which processes in an organization should be changes and which should be Service Requests. For example, provisioning a new server for a department. Technically this is a change to the environment but does it really need to be a...
by RightStar Team | Jun 11, 2013 | BCM, Blog
The web is a great open technology for creating flexible service management applications, like Remedyforce. Please take a moment to sign the Extensible Web Manifesto that will allow web developers to make more powerful applications for their customers. A more specific...
by RightStar Team | May 28, 2013 | Blog, Remedyforce
The best time to plan Remedy ITSM training for your users is during the initial phases of the project. The people you’ve identified to support the solution may be new to Remedy and the ITSM Suite. You’ll be glad you didn’t wait for the implementation...
by RightStar Team | Apr 15, 2013 | Blog, Footprints
One of the common examples that I cover when I’m teaching the BMC FootPrints Service Core Administrator training is the ITIL concept of using Impact and Urgency to more accurately and consistently set Priority. This concept says that, given the description of an...
by RightStar Team | Mar 26, 2013 | Blog, Remedy
Provisioning the infrastructure to support your new BMC Remedy ITSM Suite is critical to the successful adoption of your solution. If your users are experiencing a system that is slow and unresponsive, it’s going to be difficult to get them to use it. There seem to...
by RightStar Team | Mar 9, 2013 | Blog, Footprints
Solving For: I have lost the password to my FPSC administrator account. Solution: Overwrite the unknown administrator account’s password hash with a known password hash. Details: If you have lost your administrator password to FootPrints Service Core v11.5, this...
by RightStar Team | Mar 6, 2013 | BCM, Blog
FootPrints Asset Core v11.5 Latest HotFix Released All administrators of FPAC v11.5 should be aware that BMC has released a new hotfix as of March 1, 2013. The hotfix can be downloaded from here. Only administrators registered to login into...
