by RightStar Team | Feb 20, 2013 | Blog, Footprints
Solving For: I have several workspaces and I want to be able to tell, at-a-glance, to which workspace a ticket is associated. Solution: Create a new field called Reference Number and use mrsetfield.pl to prefix the ticket number with an alpha numeric workspace...
by RightStar Team | Feb 18, 2013 | Blog, Remedy
This series of articles by Nancy Donnelly focuses on the steps to successfully implement the BMC Remedy ITSM Suite. So you’ve purchased BMC’s Remedy ITSM Suite and the goal is to install it and begin using the applications as soon as possible. Metrics have been...
