by RightStar Team | Oct 7, 2015 | BCM, Blog
BMC just released v12.1 of BMC Client Management and here is the link to the NEW WIKI style documentation. The link will land you on the “What’s New in v12.1” page.BCM WIKI for 12.1...
by RightStar Team | Aug 14, 2015 | Blog, Remedy
Not quite ready to upgrade to Remedy 9, but like all the cool new interface features of MyIT and Smart IT? Well, have I got news for you! You too can have these cool new features! Smart IT 1.1 and MyIT2.5 can be installed with Remedy 7.6.04 SP2 and beyond. Now if you...
by RightStar Team | May 26, 2015 | Blog, Remedy
Welcome to the world of simplicity! BMC just released SmartIT 1.1 with the new change request persona. This persona is quick, easy, and extremely efficient! It is the solution for complaints about how difficult it is to submit a change request. The interface is...
by RightStar Team | Mar 18, 2015 | BCM, Blog
Did you know that BCM can parse files and return entries that are then added to the custom inventory module? The “out of the box” operational rule has just this ability. The rule name is “File Analysis via Regular Expression”. I created a...
by RightStar Team | Dec 23, 2014 | BCM, Blog
I have just posted a document explaining all the steps required to build an Operational Rule that will delete all devices of a device group. If you had a group that was dynamically created using a query with the criteria of “Last Update” = Less than 1...
by RightStar Team | Jul 8, 2014 | Blog, Footprints
ApplicabilityFootPrints Service Core version 11 or later, but not including version 12.Pre-requisites Access to Form Designer in one or more workspaces Access to the file system on FootPrints application server Ability to write JavaScript (Suggested) Familiarity with...
by RightStar Team | May 27, 2014 | Blog, Remedyforce
There is increasing demand these days for IT to publish a service catalog, thereby automating the service request process for end users. These service requests can include basic orders for hardware, software, account access, and badges, or may extend to requests for...
by RightStar Team | Nov 14, 2013 | BCM, Blog
Description After adding bulletin MS12-A04 (KB2719615) to a patch group, you may see devices in this group repeatedly apply these patches. Additionally, if the patch group is configured to perform a reboot after installation, the target PC will also reboot...
by RightStar Team | Nov 4, 2013 | Blog, Footprints, Remedyforce
I was recently asked to assist a customer of ours who had been experiencing difficulties delivering a particular service to their customer. Upon investigation, I was able to determine that the issue was not related to capability, rather, at the root of the breakdown...
by RightStar Team | Sep 30, 2013 | BCM, Blog
The following issues have been addressed in a Cumulative HotFix for FootPrints Asset Core 11.6: TIA06666 – LDAP Synchronization can cause duplicated records in some environments. This was addressed in the 130711s update. TIA06664 – Hotfix installation on...
