by RightStar Team | Dec 29, 2022 | Blog, Remedy
I know you’ve seen it referenced; you’ve gotten emails from us, RightStar Systems, as well as from BMC. But sometimes marketing can be a little vague; you might even have ignored it (but don’t tell our marketing team that!)So I thought I’d take this end-of-year time...
by RightStar Team | Dec 27, 2022 | Blog, Remedyforce
As you all know, there are a couple of print options available in the “Action” menu in a Remedyforce ticket. But that printout relies on the Remedyforce Incident Console version 1.0 Page Layout. Sometimes that isn’t going to get you what you need, particularly with...
by RightStar Team | Nov 18, 2022 | Atlassian
As a Jira Admin, you may have run into the problem that you have been asked to create a project with a small number of Issue Types but lots and lots of fields that need to be captured. We see this often with Jira Service Desk projects, where there is a single Service...
by RightStar Team | Jul 12, 2022 | Blog, Remedy
There are a few steps to go through to set up bulk inventory, so it can be a bit confusing. But here we go! Step 1: Go to Administrator Console; Application Administration; Custom Configuration Add a product category for your bulk items. Select Foundation/Products /...
by RightStar Team | Oct 31, 2021 | Blog, Remedyforce
I had a customer who wanted a report that would show how long it took to close tickets by hours and days. For this, I used Buckets in reporting, which I had never used before, and I thought I’d share! First – here is the end result – isn’t it pretty? How did I get it?...
by RightStar Team | Sep 16, 2021 | Blog, Remedyforce
Is anyone else feeling some anxiety over the upcoming move to requiring MFA for Salesforce logins? I was! So thought I’d finally see just how bad it is – and it’s not bad! This video from Salesforce covers it, and below I discuss what I did. – covers it,...
