by RightStar Team | Oct 31, 2021 | Blog, Remedyforce
I had a customer who wanted a report that would show how long it took to close tickets by hours and days. For this, I used Buckets in reporting, which I had never used before, and I thought I’d share! First – here is the end result – isn’t it pretty? How did I get it?...
by RightStar Team | Sep 16, 2021 | Blog, Remedyforce
Is anyone else feeling some anxiety over the upcoming move to requiring MFA for Salesforce logins? I was! So thought I’d finally see just how bad it is – and it’s not bad! This video from Salesforce covers it, and below I discuss what I did. – covers it,...
by RightStar Team | Jul 25, 2021 | Blog, Remedy
If you are like many of our Remedy customers, you’ve been happily using Change Management with Tasks, but you don’t necessarily know all the possibilities within the module. And it’s been working well for you, but every now and then, you think, “I wish I could have a...
by RightStar Team | Mar 4, 2021 | Blog, Remedyforce
It is out! Winter 2021 is now GA. As always, BMC will push the upgrade to your org; this release is scheduled to be pushed on April 9, 2021 (see the schedule here: https://docs.bmc.com/docs/display/public/REMF/Release+schedules ). But of course, you can always...
by RightStar Team | Sep 17, 2020 | Blog, Remedy
BY ANNE BROCK, RIGHTSTAR Just a reminder – Adobe has announced the end of development and distribution of Adobe Flash Player by the end of 2020. BMC has been removing Flash-dependent features in its Remedy suite of products; but there were a few areas left. These are...
by RightStar Team | Sep 2, 2020 | Blog, Footprints
Create a subtask process that will allow for tasks to be sequenced in a specific order. This is a static process that mimics the OOTB subtask sequencing found natively in FPSC v.11. There are three stages of subtasks: the first stage is a single subtask, the second...
