by RightStar Team | Feb 18, 2023 | Blog, Footprints
We had a customer who needed to track some IT projects to see what their spending was going to be over the next few fiscal years. Their company-supplied tool was more complicated than they needed. They asked us for ideas, and we put together a Proof of Concept. Note:...
by RightStar Team | Feb 2, 2023 | Blog, Remedy
Custom LDAP Import We all know that Remedy aka the AR System (the platform that ITSM is built upon) has LDAP import built into it. To quote from the documentation: Lightweight Directory Access Protocol (LDAP) provides a standard method for accessing information from a...
by RightStar Team | Jan 26, 2023 | Blog, Remedy
Did you know about Call Logs in Smart Recorder? Came out in version 19.02, if I did my searching correctly. If you already know about them – stop reading! But if you didn’t notice them… keep on reading! The idea is that, when taking a call in Smart Recorder, you have...
by RightStar Team | Jan 26, 2023 | Blog, Remedyforce
I was reminded recently of how helpful Remedyforce can be for external, B2B customer support. RightStar has been using it for that purpose, so we know how handy it can be, but we have had other customers interested in it with the same kind of use case. One of the key...
by RightStar Team | Jan 16, 2023 | Blog, Footprints
Goal In earlier versions of FootPrints, scheduling preventive maintenance was somewhat complex, with its own section in the application. In FootPrints 12, configuring preventive maintenance schedules has been streamlined. To schedule maintenance for specific items,...
by RightStar Team | Jan 2, 2023 | BCM, Blog
One of the hardest challenges with every customer who is new to the Patch Management feature of Client Management is when to schedule the patch window! Some customers already have this set in stone, and users are already used to required reboots due to applying...
